LEGAL REFERENCE

Your Privacy Comes First at arus hoki

We handle your account details, payment information and personal data with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...

Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia-Compliant
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arus hoki Your Privacy Comes First at arus hoki

How We Protect Your Information

arus hoki operates under privacy principles designed for players in supported Indonesian regions. We encrypt all transactions, secure your login credentials with industry-standard protocols, and never share your personal data with third parties without your consent. Your payment methods—whether DANA, OVO, GoPay or QRIS—are processed through certified payment gateways. We collect only the information needed to verify your identity, process deposits and

withdrawals, and keep your account safe. You can request access to your data or ask us to delete it at any time through our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Live Chat Support Reach our privacy team instantly through the chat widget on your account dashboard. We respond within minutes during operating hours to clarify any policy details or data concerns.
Email Privacy Requests Send formal data access or deletion requests to our privacy officer. We'll confirm receipt and respond within 14 days with your information or next steps.
Account Settings Manage your communication preferences, data sharing choices and security settings directly in your account. Update notification frequency or opt out of marketing emails anytime.
PLATFORM TRUST SIGNALS

Why You Can Trust Our Privacy Approach

Encryption Standard

All data in transit and at rest uses TLS 1.2+ encryption. Your login, payment details and account history are protected by the same protocols banks use for online transfers.

No Third-Party Sales

We never sell your personal information to advertisers, data brokers or unrelated companies. Your email and phone stay between you and arus hoki unless you explicitly consent otherwise.

Regular Security Audits

Our systems undergo quarterly penetration testing and compliance reviews. We stay current with Indonesia's data protection standards and international best practices.

Transparent Cookie Use

We use cookies only to remember your login, track your lobby preferences and measure site performance. You can disable non-essential cookies in your browser settings anytime.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Payment processors handle all sensitive financial data under their own security frameworks.

Incident Response Plan

If a breach occurs, we notify affected users within 48 hours and work with authorities. Our incident team is trained to contain threats and restore service quickly.

How Our Policy Stacks Up

Data Minimization
We ask for only what's needed: name, email, phone and payment method. No unnecessary fields, no hidden data collection, no surprise requests for extra personal details.
Retention Limits
Account data stays with us as long as your account is active. After closure, we retain records for 7 years to meet tax and regulatory requirements, then delete them securely.
User Rights
You can access, correct or delete your data anytime. We process requests within 14 days and provide proof of deletion upon request through your account or email.
Consent-First Marketing
We only send promotional emails, SMS or push notifications if you've opted in. Unsubscribe links appear in every message; one click removes you from all marketing lists.
Cross-Border Clarity
Your data stays in Indonesia-based servers unless you travel and access your account abroad. We don't transfer personal information to countries outside supported regions without notice.
Child Safety
We verify all accounts are 21+. If we discover underage access, we suspend the account immediately and delete associated data within 30 days per local regulations.
Policy Updates
Changes to this policy are announced 30 days in advance via email and dashboard notification. Continued use after the update date means you accept the new terms.
QUICK SIGNAL

What Defines Our Privacy Promise

01
Verified Identity We confirm your identity once during signup using your phone number and email. This one-time verification keeps your account secure and prevents fraud across our live tables and slots.
02
Secure Lobby Access Your login credentials are hashed and salted. Even our team can't see your password. Two-factor authentication is available in your account settings for extra protection.
03
Transparent Logging We log your login times, deposit and withdrawal history, and game activity for your own records. You can review this timeline anytime in your account dashboard.
04
Payment Method Privacy DANA, OVO, GoPay and QRIS transactions are processed by certified payment partners. We see only confirmation codes, never your full wallet or bank details.
05
Dispute Resolution If you dispute a transaction, we investigate within 5 business days using encrypted logs. Your privacy is maintained throughout the process; we share only what's necessary.
06
Opt-Out Options Disable cookies, unsubscribe from emails, hide your account from leaderboards and turn off location tracking—all from your privacy settings. Your choices are respected immediately.

Privacy Questions Answered

Your account data is archived for 7 years to comply with Indonesian tax and regulatory requirements. After that period, all personal information is permanently deleted. You can request early deletion anytime, though we'll retain transaction records as required by law.

No. Payment processors handle all wallet and bank connections. We see only the transaction amount and confirmation code. Your full account balance and transaction history remain private between you and your payment provider.

We use cookies to remember your login, save your lobby preferences and measure how visitors use our site. Essential cookies can't be disabled, but you can turn off analytics and marketing cookies in your browser settings anytime without losing access.

Never. Your personal information stays within arus hoki. We don't sell, trade or share your data with other platforms, advertisers or third parties unless required by law or you explicitly consent in writing.

Contact our support team immediately through live chat or email. We'll freeze your account, review login history and help you reset your password. If unauthorized transactions occurred, we'll investigate and work with your payment provider to recover funds.

We review our policy quarterly and update it when regulations change or we add new features. Major changes are announced 30 days in advance via email and your account dashboard. Minor clarifications may take effect immediately.

Yes. Request a data export through your account settings or email our privacy team. We'll compile your profile, transaction history and activity logs into a portable file within 14 days at no cost.