LEGAL REFERENCE

Our Terms Shape Your Account

These terms outline how arus hoki operates, what you can expect from your account, and how we handle your gameplay across live tables, slots and sportsbook markets. We've...

Account SecurityFair PlayPayment ClarityDispute ResolutionIndonesia-Focused
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arus hoki Our Terms Shape Your Account

Policy Foundation & Jurisdiction

arus hoki operates under the terms set out in this document. Our platform is available in supported regions where local law permits. By opening an account, you agree to these terms and our privacy practices. We maintain consistent policies across all gameplay types—live dealer sessions, slot rooms and sportsbook markets—and process all transactions through QRIS, DANA, OVO and GoPay in compliance with

local payment standards. Disputes are handled through our support team first; escalation paths are outlined in the support section below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

How to Reach Us

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during operating hours and handles account, payment and gameplay questions.
Email Support Send detailed questions to [email protected]. Include your account email and a clear description of your issue. We aim to reply within 24 hours on business days.
Account Help Centre Browse our help articles directly in your account settings. Topics cover deposits, withdrawals, account verification, gameplay rules and payment troubleshooting for all methods.
PLATFORM TRUST SIGNALS

Why These Terms Matter

Transparent Rules

Every rule on this page applies equally to all accounts. We don't hide conditions in footnotes or change terms mid-session. Your gameplay experience is governed by what you read here.

Payment Protection

QRIS, DANA, OVO and GoPay transactions are processed through verified payment partners. Your account balance is held separately and protected under our fund management policy.

Account Integrity

We use industry-standard encryption and multi-factor authentication to keep your account secure. Our terms outline what we monitor and how we respond to suspicious activity.

Fair Gameplay

All games—live tables, slots and sportsbook markets—use certified random number generators. Our terms guarantee that game outcomes are never manipulated based on account history.

Dispute Handling

If you disagree with a game outcome or transaction, our support team investigates with full session logs. We document every step and communicate our findings clearly.

Indonesia-First Design

These terms are written for Indonesian players. We reference local payment methods, regional compliance standards and support availability in your timezone.

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and use your personal data. Aligns with these terms on account security and payment processing.
Responsible Account Use
Outlines account limits, session tracking and support resources. Works alongside these terms to define your account boundaries.
Payment & Withdrawal Terms
Details deposit and withdrawal flows for QRIS, DANA, OVO and GoPay. Complements these terms with step-by-step payment guidance.
Gameplay Rules
Specific rules for live tables, slots and sportsbook markets. These terms provide the overarching framework; gameplay rules fill in game-specific details.
Bonus & Promo Terms
Defines how promotions work and what conditions apply. Sits within these terms as a supplementary policy for active campaigns.
Account Closure Policy
Explains how to close your account and what happens to your balance. Referenced in these terms under account termination.
Dispute & Appeals Process
Step-by-step escalation path for unresolved issues. Expands on the dispute resolution section outlined in these terms.
QUICK SIGNAL

What Defines Our Policy Approach

01
Account Ownership Your account is yours alone. You're responsible for keeping your login secure and for all activity under your credentials. We never share account access or session data with third parties.
02
Gameplay Fairness Every game outcome is determined by certified algorithms. We don't adjust odds based on your account history, deposit size or session length. Fairness is non-negotiable.
03
Transaction Clarity Every deposit, withdrawal and in-game transaction appears in your account history with a timestamp and status. You can review your full transaction log anytime from your dashboard.
04
Dispute Resolution If you question a game outcome or transaction, contact support with your session ID. We investigate with full logs and respond within 48 hours with a detailed explanation.
05
Account Verification We verify your identity to prevent fraud and comply with local regulations. Verification is quick and protects both your account and our platform integrity.
06
Payment Security QRIS, DANA, OVO and GoPay transactions are encrypted end-to-end. Your payment details are never stored on our servers; they're processed through verified payment partners only.

Common Questions About Our Terms

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and log back in. If you don't receive the email, check your spam folder or contact support.

No. One account per person is required by our terms and local regulations. Multiple accounts from the same person will be flagged and may result in account suspension. If you need a fresh account, close your current one first.

Contact support with your session ID and the specific game or round. We'll pull your full session log, verify the outcome against our certified game algorithms and explain what happened. We respond within 48 hours.

QRIS, DANA, OVO and GoPay deposits typically appear within seconds to a few minutes. If your deposit doesn't show after 10 minutes, check your payment app to confirm the transaction went through, then contact support with your transaction ID.

Yes. Withdrawals to QRIS, DANA, OVO and GoPay are available 24/7. Processing times vary by payment method—most complete within 1-4 hours. Check your account withdrawal history to track your request status.

Your account balance is paid out to your registered payment method within 5 business days. Your account data is retained for compliance purposes but your login access is permanently disabled. You can reopen an account later if you choose.

Your transaction history is visible only to you and our support team when needed for disputes or verification. We never share your transaction data with third parties except where required by local law or payment partners for processing.